Gants Hill Flowers – E-Commerce Terms & Conditions for Flower Delivery

Introduction

Thank you for visiting Gants Hill Flowers, your dedicated online florist specialising in flower delivery across Gants Hill and neighbouring areas. These Terms & Conditions (‘Terms’) govern your use of our website and services, including the process of purchasing flowers and related products online for doorstep delivery. Please read these terms carefully before making a purchase; by placing an order you indicate your acceptance of these Terms. These Terms apply to all customers placing orders for delivery in Gants Hill and the surrounding locales.

Order Process

We strive to make shopping for flowers online at Gants Hill Flowers simple, secure, and efficient. Below, we outline how you can place an order with us:

Product Selection: Browse our online catalogue and add your chosen flowers and gifts to your basket. Product descriptions and images are as accurate as possible, but please note that flowers are natural products and some variations may occur.
Order Confirmation: Once you've chosen your items, proceed to checkout. You’ll be prompted to provide delivery details, recipient information, and any specific delivery instructions or card message to accompany your flowers.
Review & Acceptance: After entering your details, you can review your order for accuracy. Please check your details carefully before submitting. By confirming, you acknowledge that the details you provide are correct and accept these Terms & Conditions.
Order Acknowledgment: Upon placing your order, you will receive an order confirmation notification via the website interface. This acknowledgment confirms receipt of your order but does not yet form a contract of sale. Acceptance and completion of the contract occurs when we dispatch the flowers.
Availability: While we aim to ensure all items displayed are available, on rare occasions some products may be out of stock or unavailable due to seasonal variations. In such cases, we may substitute flowers of equal or greater value, striving to maintain the integrity of the design you selected. Significant substitutions or unavailability will be communicated to you as promptly as possible.

Payments

By placing an order for flower delivery through our website, you agree to pay the total amount displayed at checkout, which includes the price of the products and applicable delivery fees.

Accepted Payment Methods: Gants Hill Flowers accepts a range of online payment methods, including major debit and credit cards, and secure payment gateways. Full payment must be received before delivery is scheduled.
Payment Security: All payment details are processed using secure, encrypted technology. We do not store your card details on our systems after processing your payment. If payment is not received or is declined by your bank or card issuer, we are under no obligation to complete your order or arrange delivery.
Pricing Errors: We take all reasonable care to ensure the prices of products are correct. In the event of an error, we reserve the right to correct the price and will give you the option to reconfirm your order at the amended price or cancel it for a full refund.

Delivery

Gants Hill Flowers offers online flower delivery services to addresses in Gants Hill and the surrounding areas. Please read this section carefully to ensure your expectations are met regarding delivery procedures.

Delivery Areas: We currently offer delivery across Gants Hill and neighbouring communities. Please ensure the recipient’s postcode is within our serviceable locations before placing your order.
Delivery Times: We aim to deliver within the agreed timeframe chosen at checkout. While we strive for punctuality, delivery times are estimates and may be affected by circumstances outside our control, such as traffic conditions or adverse weather.
Recipient Not Present: If the recipient is not at home, our driver will attempt to leave the flowers in a safe location or with a neighbour, where possible. If neither is available, a delivery notice may be left for the recipient to contact us and rearrange delivery or collection.
Incorrect Delivery Information: Please double-check the delivery address and contact details you provide. We cannot accept responsibility for non-delivery due to incorrect or incomplete details.

Cancellations & Amendments

We understand that plans may change. Our cancellation and amendment policies are designed to be flexible, while allowing for the perishable nature of fresh flowers:

Cancellation by You: If you wish to cancel or amend your order, please contact us as soon as possible after ordering. For same-day or next-day deliveries, cancellations may not be possible if the order has already been prepared or dispatched. For advance orders, a full refund will be provided if cancellation occurs at least 24 hours before the scheduled delivery time.
Product Amendments: Any amendments to orders (such as card messages or recipient details) should be requested promptly. While we will try our best to accommodate changes, they cannot be guaranteed once the order is in preparation or dispatched.
Cancellation by Us: In rare cases, where we are unable to fulfil an order (e.g. due to stock unavailability or delivery limitations), we reserve the right to cancel it. You will receive a full refund for the affected items in such instances.

Returns & Refunds

Your satisfaction is important to us. If there are issues with the products upon delivery, please notify us within 24 hours. Due to the perishable nature of flowers, returns are not generally accepted, but we will assess requests on a case-by-case basis.

Quality Concerns: If your flowers arrive damaged, wilted, or otherwise not as expected, please contact us promptly so we may issue a partial or full refund, replacement, or other suitable resolution.
Non-Perishable Items: Non-perishable items may be returned within 14 days of delivery, provided they are unused and in original packaging. Refunds will be credited to the original payment method after inspection.

Liability

Our liability to you is limited as follows:

Service Provision: We strive to provide goods and services with reasonable skill and care. However, we shall not be liable for delays or failures that result from causes beyond our reasonable control (such as natural disasters, traffic disruption, or supplier failure).
Indirect Losses: To the extent permitted under UK law, Gants Hill Flowers will not be liable for any indirect or consequential loss or damage, nor for loss of enjoyment, data, reputation, or anticipated savings arising from use or failure of our service.
Maximum Liability: Our total liability for any claim arising out of any order is limited to the value of the order placed by you.
Exclusion of Liability: Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded by law.

Personal Data and Privacy

Protecting your privacy is important to us. We will only use your personal information as set out in our Privacy Policy, which governs collection, storage, and use of data for processing orders and providing flower delivery services across Gants Hill and the surrounding areas.

Intellectual Property

All content on the Gants Hill Flowers website, including text, images, graphics, and the arrangement thereof, is protected by intellectual property law. You must not use, store, reproduce, or distribute any content without our explicit consent except as needed to browse and place orders on our website for personal, non-commercial purposes.

Changes to Terms & Conditions

We may update these Terms from time to time in response to changing legislation, business practices, or customer feedback. Updated terms will be posted on this page, with immediate effect on all subsequent orders. You are advised to review these Terms each time you place an order.

Governing Law & Jurisdiction

These Terms & Conditions, and any disputes arising out of or in connection with them, are governed by and construed under the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Further Information

If you have questions about these Terms or require clarification regarding ordering, delivery, or cancellation policies for flower delivery in Gants Hill and surrounding areas, please consult our customer service team. We are always pleased to assist our valued customers in Gants Hill and neighbouring communities.

Thank you for choosing Gants Hill Flowers for your online flower delivery needs across Gants Hill and beyond.