As your trusted local Gants Hill florist, our commitment is to deliver only the freshest, highest-quality flowers to homes and businesses in the area. We are proud to offer a Fresh Flowers Guarantee on every order. If your flowers do not meet your expectations for freshness and quality, we promise to resolve the issue promptly and courteously.
Every bouquet and arrangement is carefully crafted and prepared for safe delivery. However, if your flowers arrive damaged or not in prime condition, please let us know immediately after delivery. To help us assess and resolve your concern, we ask that you notify us within 24 hours, along with a brief description and a photo of the issue. This allows us to take swift action and uphold our standards as a leading Gants Hill florist.
We guarantee the freshness of our flowers for a minimum of five days from the time of delivery, provided that they are cared for as directed (fresh water, adequate trimming, and away from direct sunlight or heat sources). If your flowers wilt unusually fast or do not last for the expected period, please reach out to us promptly. Our Fresh Flowers Guarantee ensures your arrangements are always vibrant, fragrant, and lasting.
If you are unsatisfied due to damage or loss of freshness within the guaranteed window, we offer two straightforward solutions:
Your satisfaction is our top priority. If you wish to raise a complaint or have concerns about your order, please contact our customer service team as soon as possible. Clearly describe the nature of the issue and provide any relevant photos or details that can assist our investigation. All complaints are carefully reviewed by our team, and we will acknowledge your concern within 24 working hours.
Most complaints are resolved within 2 working days. Should further time be needed, we will keep you updated on progress and actions taken. Our commitment is to make things right for every customer, as we believe that lasting relationships are built on trust and reliability.
Gants Hill Flowers is honoured to serve households, offices, and event venues in the local area. Our reputation is built on providing vibrant, fresh flowers with outstanding service and transparent policies. Whether you're sending a thoughtful gift, decorating for an event, or brightening your personal space, we ensure that every customer receives the best possible experience, with the peace of mind that comes from a local florist who truly cares.
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